Before You Email Checklist

Before contacting the School with a TA question, please check the following:

TA Agreement and Employment Contract

  • Have I reviewed and accepted my TA agreement in the TA system?
  • If I am an international TA, have I provided my SIN and study permit if requested?
  • If my SIN or study permit expires during the term, have I provided my renewed SIN and/or renewed study permit once available, if requested?
  • Have I checked my email and junk folder for the employment contract email?
  • Have I taken a screenshot or saved a copy of my employment contract before accepting it?
  • Have I reviewed and accepted/e-signed my employment contract?
  • Did I accept/e-sign my contract by the 15th of the month?
  • Have both my TA agreement and employment contract been completed and accepted before beginning TA work?

NetID and OnQ

  • Have I allowed time for the systems delay after accepting/e-signing my contract?
  • Have I tried activating my employee NetID?
  • Did I click “Activate NetID / Forgot password”?
  • Did I use my student number as my employee number?
  • Is my employee NetID active?
  • Have I sent my employee NetID to my course instructor?
  • If I am new to TAing with Computing, have I sent my employee NetID to the School for TA training access?

Payroll

  • Have I completed direct deposit setup, if required?
  • If I am a new Queen’s employee, have I completed the income tax forms outlined on the Payroll New Employee page?
  • Have I checked my Queen’s email for payroll, contract, or onboarding instructions?

Training

  • Am I new to TAing with the School of Computing?
  • Have I been added to the QSC TA training in OnQ?
  • Have I completed the required QSC TA training?
  • Have I completed required legislated training, if applicable?
  • Have I checked my training record?
  • Have I sent the School screenshots showing the date of completion for legislated training?

Course Expectations

  • Have I contacted my course instructor?
  • Do I understand my duties, schedule, and communication expectations?
  • Am I keeping track of my hours?

If you have reviewed this information and the FAQ and still need help, please contact us with:

  • your name and student number (if applicable),
  • the course and term, and
  • a clear description of the specific problem you’re experiencing.